The #1 AutoQA Platform for
Contact Centres

evaluagent automatically evaluates every call, chat and email in the same way your best QA manager would – so you can confidently train agents based on the reality of their performance.

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AutoQA

Evaluate all your contact channels with explainable AI scores and human-in-the-loop review.

Conversation Intelligence

Evolve the role of quality teams and reveal previously hidden insights, risks and opportunities.

Human + AI Agents

Connect insights to improvement workflows with built-in feedback, coaching and remediation actions.

AutoQA

Evaluate all your contact channels with explainable AI scores and human-in-the-loop review.

Conversation Intelligence

Evolve the role of quality teams and reveal previously hidden insights, risks and opportunities.

Human + AI Agents

Connect insights to improvement workflows with built-in feedback, coaching and remediation actions.

Trusted by:

G2 Rated:

Move away from random sampling, spot checks and insights nobody trusts

evaluagent helps contact centres measure, understand, and improve every customer interaction.

Build an automated QA process that fits your operation, with custom scorecards and flexible, human-in-the-loop workflows that scale across both human and AI agents.

Turn quality insight into continuous improvement, with built-in feedback, coaching, alerts, and reporting that keeps everyone aligned.

All powered by context-aware AI that knows your business, your policies, your guidelines and the definition of what good looks like.

QA every conversation, without increasing the size of your team

Scale quality governance without scaling costs.

Apply your business context, rules, frameworks and standards across every conversation with AI scoring you can trust – complete with explainability, human-in-the-loop validation, and measurement across all channels.

Understand what’s really happening.

See what’s really happening across thousands of interactions. Surface patterns, risks, and opportunities your team would never find manually.

Turn insight into measurable improvement.

Turn quality findings into behaviour change. Automate coaching plans, L1 workflows, and performance tracking that closes the loop from insight to improvement.

Works with whatever you already use.

Connects to your contact centre, CRM and workforce tools – cloud or on-premise – so you can QA every conversation without switching platforms.

Explore integrations

Built for regulated, high-stakes environments

Your data stays in your region

Your rules built into the AI

Your teams make every decision

Every AI score traced to the conversation

See how our customers are transforming QA with evaluagent

TheShareCentre

How The Share Centre increased QA productivity and raised pass rates with evaluagent.

                285% increase in QA productivity
              
                Audit time cut from 24 minutes to 6 minutes 17 seconds
              
                Pass rate increased from 73% to 85%

1st Central

How 1st Central automated QA across millions of interactions with evaluagent.

                95% drop in QA planning time
              
                Significant cost savings
              
                ~100% coverage on complex interactions

ManyPets

How ManyPets turned QA into a driver of customer outcomes with evaluagent.

                25% increase in Quality Scores in 9 months
              
                95% first-call resolution
              
                Significant uplift in NPS and Trustpilot scores

SeaSalt

How Seasalt Cornwall doubled evaluations and cut attrition by 90% with evaluagent.

                25% increase in Quality Scores in 9 months
              
                95% first-call resolution
              
                Significant uplift in NPS and Trustpilot scores

TheShareCentre

How The Share Centre increased QA productivity and raised pass rates with evaluagent.

                285% increase in QA productivity
              
                Audit time cut from 24 minutes to 6 minutes 17 seconds
              
                Pass rate increased from 73% to 85%

1st Central

How 1st Central automated QA across millions of interactions with evaluagent.

                95% drop in QA planning time
              
                Significant cost savings
              
                ~100% coverage on complex interactions

ManyPets

How ManyPets turned QA into a driver of customer outcomes with evaluagent.

                25% increase in Quality Scores in 9 months
              
                95% first-call resolution
              
                Significant uplift in NPS and Trustpilot scores

SeaSalt

How Seasalt Cornwall doubled evaluations and cut attrition by 90% with evaluagent.

                25% increase in Quality Scores in 9 months
              
                95% first-call resolution
              
                Significant uplift in NPS and Trustpilot scores

TheShareCentre

How The Share Centre increased QA productivity and raised pass rates with evaluagent.

                285% increase in QA productivity
              
                Audit time cut from 24 minutes to 6 minutes 17 seconds
              
                Pass rate increased from 73% to 85%

1st Central

How 1st Central automated QA across millions of interactions with evaluagent.

                95% drop in QA planning time
              
                Significant cost savings
              
                ~100% coverage on complex interactions

ManyPets

How ManyPets turned QA into a driver of customer outcomes with evaluagent.

                25% increase in Quality Scores in 9 months
              
                95% first-call resolution
              
                Significant uplift in NPS and Trustpilot scores

SeaSalt

How Seasalt Cornwall doubled evaluations and cut attrition by 90% with evaluagent.

                25% increase in Quality Scores in 9 months
              
                95% first-call resolution
              
                Significant uplift in NPS and Trustpilot scores

TheShareCentre

How The Share Centre increased QA productivity and raised pass rates with evaluagent.

                285% increase in QA productivity
              
                Audit time cut from 24 minutes to 6 minutes 17 seconds
              
                Pass rate increased from 73% to 85%

1st Central

How 1st Central automated QA across millions of interactions with evaluagent.

                95% drop in QA planning time
              
                Significant cost savings
              
                ~100% coverage on complex interactions

ManyPets

How ManyPets turned QA into a driver of customer outcomes with evaluagent.

                25% increase in Quality Scores in 9 months
              
                95% first-call resolution
              
                Significant uplift in NPS and Trustpilot scores

SeaSalt

How Seasalt Cornwall doubled evaluations and cut attrition by 90% with evaluagent.

                25% increase in Quality Scores in 9 months
              
                95% first-call resolution
              
                Significant uplift in NPS and Trustpilot scores

TheShareCentre

How The Share Centre increased QA productivity and raised pass rates with evaluagent.

                285% increase in QA productivity
              
                Audit time cut from 24 minutes to 6 minutes 17 seconds
              
                Pass rate increased from 73% to 85%

1st Central

How 1st Central automated QA across millions of interactions with evaluagent.

                95% drop in QA planning time
              
                Significant cost savings
              
                ~100% coverage on complex interactions

ManyPets

How ManyPets turned QA into a driver of customer outcomes with evaluagent.

                25% increase in Quality Scores in 9 months
              
                95% first-call resolution
              
                Significant uplift in NPS and Trustpilot scores

SeaSalt

How Seasalt Cornwall doubled evaluations and cut attrition by 90% with evaluagent.

                25% increase in Quality Scores in 9 months
              
                95% first-call resolution
              
                Significant uplift in NPS and Trustpilot scores

Ready to see evaluagent in action?

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