Differentiate your Customer Experience via intelligent automation of Insight, QA & Improvement
Connect out-of-the-box, customizable, AI-driven conversation intelligence from every interaction to drive automated QA and agent improvement workflows, whilst keeping customer experience at the heart of your contact center.
Unlock actionable insights from all calls, tickets, chats and emails to drive both a much more effective QA program and business-wide improvements.
Automate QA
Use AI and automation to surface the 'must monitor' interactions and increase productivity, whilst retaining human oversight and HR rigour.
Drive results
Our fully integrated reporting suite and improvement workflows enable customer service teams, leaders and coaches to turn insights into improvement.
Engage agents
With gamification and real-time access to feedback, actions, and training records, agents are empowered to play an active part in their own improvement.
Improve the quality of your sales and service interactions through automated agent improvement and engagement.
We understand the different requirements you and your team might have when choosing a new platform. That’s why we’ve made it easier for you to choose a solution based on your job role. We’re consistently recognized by G2 as the easiest QM and Improvement platform to use, now find out why.
See your AI-powered QA and Automated Agent Improvement Co-Pilot that uses intelligence from every interaction to understand, elevate and differentiate your Customer Experience at scale.
