Once connected, watch your calls and chats flow seamlessly into evaluagent to remove duplicate effort whilst filters give you the ability to easily identify the conversations that matter.
Enhance your contact center with our integration for Amazon Connect
Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact center efficiency and reduce customer churn.
Increase QA productivity by 285%
Automatically import calls and chats from Amazon Connect to banish repetitive admin from your QA processes. evaluagent for Amazon Connect streamlines processes so you can focus on adding value – not duplicating data.
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Automate with workflows
Create filters, set quotas and automatically distribute tickets to your evaluators. Selection bias is removed, evaluators become more efficient and you can rest easy knowing that every agent is evaluated regularly.
Redaction
evaluagent for Amazon Connect automatically redacts sensitive data from transcripts and tickets without sacrificing context. Utilise 100’s of rules out of the box, or create your own.
Side-by-side evaluation
View and evaluate calls and chats all within one screen.
Integrate seamlessly
A deep-level integration between evaluagent & Amazon Connect gives you real-time visibility from one environment. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.
“evaluagent was one of the best decisions we’ve ever made as a company”
