evaluagent helps contact centers across the globe dramatically improve customer experience, thanks to our AI-powered automated QA and performance improvement platform.
Today’s customers demand the best. They want fast resolution, minimal wait times and outstanding customer service. The stakes are high, with customers abandoning brands that don’t meet expectations.
evaluagent was founded to help contact centers elevate and differentiate their customer experiences. In fact, we went one better, helping facilitate exceptional employee experiences too. That’s because we believe the two are intrinsically connected – happy agents provide great customer service.
So we developed our award-winning platform, evaluagentCX, to bridge the gap between the two. Our platform connects out-of-the-box, customizable and AI-driven insights from 100% of conversations to automated quality assurance and agent improvement. Ultimately, that allows humans to do what they do best: connect with customers and collaborate as a team.
evaluagent’s founders – Jaime, Michelle and Alex – have decades of frontline experience in contact centers. It’s this, alongside ongoing conversations with our customers, that informs evaluagentCX’s development, and allows us to create a product that helps contact centers evolve, scale and improve.
It’s a vision that’s resonated with countless customers – including ATOS, JET2, Vitality Insurance and Music Magpie – as well as attracting $20 million worth of investment. It’s an exciting journey we’re on, as we strive to remain the leading provider of quality assurance solutions.
Find out more about our leadership team by clicking on their photos below.
Jaime Scott
CEO & Co-Founder
Michelle Dinsmore
Chief Operations Officer & Co-Founder
James Marscheider
Chief Commercial Officer
Garth Hinkel
Chief Technical Officer
Jayne Hart
Chief People Officer
Want to join our fast-growing team? Take a look at the roles we’re recruiting for.
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