Streamline Workflows and Enhance Customer Satisfaction through tightly integrated WFM and QA in the contact centre. Connect Injixo with evaluagent to align workforce management and quality assurance processes, automate tasks and manage scheduling within your teams seamlessly.
Combine QA & WFM to unlock operational excellence and empower your teams
Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact center efficiency and reduce customer churn.
Streamlined 1-2-1 Planning
Easily plan & schedule 1-2-1’s with your agents at mutually convenient times with the ability to fetch all agents schedules from Injixo.
With the ability to view Agent Plan schedules alongside your own calendar, you can better manage your team’s schedules ensuring they are aligned with business needs and agents are receiving support to perform at their best.
With evaluagent & Injixo Integration, Supervisors and Managers can work together more effectively, ensuring that everyone is on the same page when it comes to managing your contact centre teams.
