Once connected, watch your tickets flow seamlessly into evaluagent eliminating duplicate effort and streamlining your workflow. With AI-driven insights across every interaction, effortlessly pinpoint the conversations that are critical, enhancing your efficiency and effectiveness.
We want to see your Contact Center flourish with our integration for Salesforce
Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact center efficiency and reduce customer churn.
Get the Full Picture
Simplify operations and eliminate data duplication, allowing you to concentrate on value adding. Leverage AI-powered analysis to gain comprehensive insights into every interaction. Empower your team with actionable insights to enhance processes, products, and customer satisfaction
AI Powered Automation
Automate the Identification and Assignment of ‘Must-Monitor’ Interactions with AI. Seamlessly integrate Salesforce with evaluagent to customize criteria for assigning conversations, ensuring precise quality assurance. Accelerate scoring with automation while maintaining human oversight for enhanced efficiency and accuracy.
Redaction
evaluagent for Salesforce automatically redacts sensitive data from transcripts and tickets without sacrificing context. Utilise 100’s of rules out of the box, or create your own.
Side-by-side Evaluation
Upgrade your evaluation experience with seamless ticket visibility alongside your scorecard with our innovative side-by-side evaluation feature. Experience enhanced clarity and efficiency as you review tickets and assessments in parallel, streamlining your evaluation process like never before.
Set up in minutes
evaluagent for Salesforce takes moments to set up. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.
“evaluagent was one of the best decisions we’ve ever made as a company”
