Master Consumer Duty in 2025 and beyond

In this white paper we look at the role of regulatory compliance in the financial services sector, and specifically how the Financial Conduct Authority’s regulatory frameworks such as Treating Customers Fairly (TCF) and Consumer Duty regime are impacting compliance from a customer service perspective.

The FCA’s Consumer Duty is all about embedding the interests of customers into the core mission and goals of today’s financial services firms.

• Learn how to comply with the Consumer Duty regulation
• Read how the FCA’s Consumer Duty will impact QA teams
• Understand the consequences of Consumer Duty non-compliance
• Discover how Quality Intelligence plays a major role in compliance

Download the white paper today.