Contact Center Performance Summit: Meet your keynote speakers
It’s just one month to go until evaluagent’s Contact Center Performance Summit! Our virtual, half-day conference has been designed to help you tackle some of the biggest challenges facing contact centers today, giving you pragmatic advice and handy tips and resources to take away with you.
There are plenty of great sessions to look forward to – ranging from how AI could (and should) affect your team’s dynamics to using transcription to unearth valuable voice insights – all delivered by a roster of engaging, knowledgeable speakers. Let’s dive in!
Meet your keynote speakers
Erica Farmer
Co-Founder, Quantum Rise Talent Group
A passionate professional speaker, Erica’s area of specialism is AI and future skills. She brings a unique perspective to the conversation, with over twenty years of learning and development experience.
As a host of the ‘AI for the Average Joe’ podcast, TEDx speaker, and LinkedIn Learning Instructor, Erica’s built a reputation for making the complex simple.
AI as a topic is inescapable at the moment, but Erica’s unmissable talk The skills needed to manage a blended team of AI and human colleagues will challenge you to consider it from a different angle. There’ll be no sweeping generalizations here – just tons of great advice to start actioning with your team.
Follow Erica on LinkedIn
Scott Stephenson
CEO and Co-Founder, Deepgram
While Scott was a dark matter physicist in a previous life, in his current role at the helm of market-leading transcription software Deepgram, he remains at the forefront of innovation.
While AI-based speech transcription is becoming more of a staple in today’s contact centers, not everyone sees its true value. In fact, many contact centers are sat on a goldmine of data and information – you just need to unlock it.
Scott will walk through just how impactful transcription can truly be, helping you get on top of those hidden insights that can make all the difference in informing your customer experience strategy.
Ben Cave
Product Director, evaluagent
As evaluagent’s Product Director, Ben helps chart the future course of our award-winning platform, evaluagentCX – but this isn’t a session about selling. Instead, Ben will be leaning on his ten years of experience building products that help frontline workers navigate changing times in their industries.
5 ways predictive metrics will shape the contact center will see Ben share his deep appreciation for the impact good technology can have, as well as the distraction caused by overhype. He’ll distil predictive metrics down into plain English, so you’ll leave with a better understanding of how this emerging tech will affect you moving forward.
Katie Stabler
Founder of CULTIVATE
With a decade of success under her belt as a visionary CX expert leading CULTIVATE, Katie has developed customer experiences across industries, from corporate giants to grassroots non-profits.
Her keynotes are always engaging, thought-provoking and strategic, and her talk Why customer experience is key to unlocking innovation promises to be no different. You’ll learn how to go beyond ‘fixes’ for CX and instead turn it into a key driver of innovation across your business.
If you feel like improving your customer experience is more about putting out fires than true development, this session will provide food for thought on how you can switch up your approach and truly delight your customers.
With a stellar line-up ready and waiting, we can’t wait to welcome you to the Summit in a few weeks’ time. Register your place now!
ONLINE CONFERENCE
Don't miss out!
Be sure to register your free place at the Contact Center Performance Summit on 16th October. Talks kick off from 2pm (BST), so reserve your spot now!
Register now
