Knowledge Hub

Catch up on the latest news, advice and tips from the contact center world here.

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Infographic: How to get your team on board with AI

Think all-in-one solutions get you better CX? Think again

How to master customer-first finance in the age of CX

5 considerations when choosing a tech stack for your contact center

5 considerations when choosing a tech stack for your contact center

evaluagentCX on the international stage: proud to support multiple languages

Does AI spell the end of traditional customer surveys?

AI in the contact center: 4 things you need before you launch

Is there a better alternative to real-time QA?

Myth: Post-call surveys are the only way to collate customer feedback

Guide: How to level-up agent engagement for unrivaled CX

7 reasons why CX can’t hang up on the voice channel

Myth: I should implement real-time QA in my contact center

Introducing xNPS by evaluagent: The answer to unreliable customer surveys

Myth: I need to invest more in digital to meet customer demand

How often you should review your scorecards: a process and timeline

The key to securing a lower agent attrition rate