Knowledge Hub

Catch up on the latest news, advice and tips from the contact center world here.

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5 ways to use data to improve your customer service

Contact center insights to elevate customer and colleague experience

Infographic: 5 reasons to choose evaluagent

In conversation: How to unlock agent improvement and preserve QA integrity

Why employee engagement is your best attrition reduction strategy

How to use AI to reduce contact center attrition

How to empower agents to improve customer service

Best practices in managing BPO churn

Best practices in managing BPO churn

The ultimate guide to building a business case for QA contact center software

Improve agent performance with two-way feedback

Consumer Duty: What the FCA is looking for in 2024 and beyond

Contact center automation: 7 ways to improve performance

Navigating regulations in online gambling: a guide to customer interaction

Make every interaction count with 100% analytics

How to unlock agent motivation with gamification

How to combat quiet quitting in the contact center

How to combat quiet quitting in the contact center