Knowledge Hub

Catch up on the latest news, advice and tips from the contact center world here.

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The evolution of contact center management in the remote era

Contact Center Gamification Training

Contact Center Gamification Training

3 problems remote agents face and how to solve them

5 things you need to know about Consumer Duty compliance

Complaints Scorecard Template

Complaints Scorecard Template

Vulnerability Scorecard Template

Vulnerability Scorecard Template

5 predictions shaping the contact center in 2024

Why first contact fixes are key to customer loyalty

Why CX can’t afford to hang up on the voice channel

How gamification can boost agent engagement for gambling operators 

Artificial Intelligence: Its place in the Contact Center

AI: Its place in the Contact Center

Balancing efficiency and effectiveness in the contact centre

Voice: Its place in the multichannel world

Voice: Its place in a multichannel world

Beyond the buzz of AI: key considerations for your contact center

Ofgem imposes new customer service standards for energy suppliers

The game changer: gamification in contact centers