Knowledge Hub

Catch up on the latest news, advice and tips from the contact center world here.

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What is Call Centre Scripting Software and How Does it Work?

Why you should reduce The Power Of The Few to grow The Influence Of The Many

Employee Engagement: Shifting Mindsets and Managing Cultural Assassins

5 Must Haves in your Contact Centre in 2023

100 Call Centre Monitoring Parameters for Quality and Coaching

Handy Approaches to Reducing Operating Costs in Call Centres

How Customer Service Agent Training Software Improves Workflow

7 Examples of Bad Customer Service and How to Fix Them

How to Improve Customer Service: 10 Practical Tips

Product Updates 2022: Annual Round up

Call Centre Customer Service Metrics That Will Improve Your Bottom Line

7 Customer Service Phone Etiquette Tips to Keep Callers Happy

Badges for EvaluAgent

Reward and recognize great performance with Badges from EvaluAgent

Optimising Contact Centre Performance Though Employee Engagement

Optimising Contact Centre Performance Through Employee Engagement

How to use the GROW model to coach your agents

5 Reasons You Need A Better QA Platform Now