evaluagent awarded 27 badges in G2’s Winter 2025 report
19th December 2024
evaluagent, a leading provider of automated insight, quality assurance and performance improvement evaluagent, a leading provider of quality assurance, insight and intelligence software for contact centers, has been awarded a total of 27 G2 badges in the Winter 2025 report. These badges cement evaluagent’s position as a platform of choice for businesses across the UK, Americas, Europe, EMEA, India, and Asia.
Building on the previous quarter with an additional ten badges, this report recognizes evaluagent’s growth and overwhelmingly positive impact on customers as they navigate an ever-changing CX landscape. Key badges include:
- Contact Center Quality Assurance: Leader
- Conversation Intelligence: High Performer
- Easiest To Do Business With: Enterprise
- Users Love Us
Totalling 11 badges for Conversation Intelligence and 16 for Contact Center Quality Assurance, evaluagent is building on its reputation for not just providing AI-powered, Auto QA software, but also offering innovative features that enable its customers to get to the heart of interactions and the insights they offer.
It’s a fantastic achievement for evaluagent to be ranked by customers as a High Performer in the conversation intelligence space, alongside (and in many cases outperforming) well-established vendors. It’s testament to evaluagentCX’s extensive, fully configurable insights topics and predictive metrics like xNPS, as well as customers for sharing their views via G2.
James Marscheider, Chief Commercial Officer at evaluagent, said: “It’s great to see evaluagent recognized as a leader in this sector, with 27 badges across an array of categories. We’re excited to build on this momentum into 2025, with many more exciting things to come as we continue to help our customers transform QA with AI, and unlock the goldmine of insights held within contact centers.”
What are the G2 reports?
G2, the world’s leading business software review platform, awards badges to companies based on verified customer reviews and user satisfaction ratings. Each quarter, G2 compiles data from advanced algorithms and user reviews to highlight the performance of key software providers in the market.
