evaluagent recognized as a leading provider for contact center quality assurance in G2 Fall report
26th September 2024
evaluagent, a leading provider of automated insight, quality assurance and performance improvement software, is delighted to share its achievement of 17 G2 badges in the Fall 2024 report. These badges cement evaluagent’s position as a platform of choice for businesses across the UK, Americas, Europe, EMEA, India, Asia and Asia Pacific.
Building on the previous quarter, evaluagent continues to be recognized as ‘Easiest to do business with’ for enterprise-level companies. On top of being a ‘Leader’ and ‘High Performer’ for Contact Center Quality Assurance across the UK, EMEA and Americas, evaluagent is also a ‘High Performer’ for Conversation Intelligence across UK, EMEA and Europe. Combined with the ‘Users Love Us’ badge, these accolades demonstrate evaluagent’s ability to bring easy-to-use, valuable features to contact centers across the globe.
James Marscheider, Chief Commercial Officer at evaluagent, said of the recognition: “It’s always great to get such positive feedback from customers, and even better that this culminates in evaluagent cementing its place as a market leader. We’re delighted that evaluagentCX has helped transform the customer experiences of so many businesses – and there’s lots more to still look forward to as we continue to bring forward-thinking features to the platform.”
What are the G2 reports?
G2, the world’s leading business software review platform, awards badges to companies based on verified customer reviews and user satisfaction ratings. Each quarter, G2 compiles data from advanced algorithms and user reviews to highlight the performance of key software providers in the market.
It’s fantastic for evaluagent to be recognized with 17 badges across categories including Quality Assurance and Conversation Intelligence, illustrating our dedication to providing a platform that helps contact centers truly enhance their employee and customer experiences.
