evaluagent recognized in exclusive “High Growth 50” community 1st October 2024  evaluagent, a leading provider of AI Quality Assurance and conversation intelligence software, has been named as a ‘High Growth 50’ business by strategic marketing communications agency MC2.   This High Growth 50, compiled by UK data provider Beauhurst, highlights companies that have demonstrated outstanding business…

evaluagent joins TechNation’s exclusive Future Fifty in recognition of its scale-up success  12th September 2024 Middlesbrough, UK – evaluagent is proud to announce it has been invited to join the prestigious TechNation Future Fifty 2024 cohort, among a lineup of innovative businesses from across the UK. The Future Fifty exists to serve and support the…

evaluagent positioned as a Strong Contender in the SPARK Matrix for Voice of Customer (VoC) Platform, Q3, 2024 by Quadrant Knowledge Solutions  5 September 2024: Quadrant Knowledge Solutions announced today that it has named evaluagent as a Q3 2024 Strong Contender in the SPARK MatrixTM analysis of the global Voice of Customer (VoC) platform market. …

evaluagent Partners with Five9 to Elevate Customer Experiences through Intelligent Automated Quality Assurance and Agent Performance Improvement The evaluagentCX platform is now available on the Five9 CX Marketplace 25th July 2024 Middlesbrough, UK – evaluagent, a global leader in contact center quality assurance, agent performance improvement and workforce engagement software, today announced a native integration…

evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS evaluagent invites product testers for incoming feature, xNPS (Expected Net Promoter Score). 24th April 2024 Middlesbrough, UK – April 24, 2024 – evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming…

evaluagent takes Bronze in Contact Center Solution category at the Stevie Awards for Sales & Customer Service  15th March 2024 Middlesbrough, UK – April 15, 2024 – evaluagent, a global leader in contact center quality assurance and performance improvement software, is delighted to reveal its Bronze placement in the Contact Center Solution category at the…

evaluagent named as a Contact Center Solution Finalist in the 18th Annual Stevie® Awards for Sales & Customer Service  18th March 2024 evaluagent, a global leader in contact center quality assurance and performance improvement software, today announced that it has been named a Contact Center Solution finalist in the 18th Annual Stevie® Awards for Sales &…

evaluagentCX provides all-in-one platform to help brands elevate customer experience 8th February 2024 evaluagent, a global leader in contact center quality assurance and performance improvement software, today introduced evaluagentCX, an automated agent engagement platform that helps brands boost the quality of their sales and service interactions with customers. evaluagentCX is the first platform to connect…

evaluagent expands management team with strategic hires in Sales, Customer Success and Product Marketing 18th December 2023 evaluagent, a global leader in contact center quality assurance and performance improvement software, announced several strategic hires, aimed at solidifying the company’s position and demonstrating its leadership in the Customer Experience (CX) arena. “Building upon the $20 Million we secured…

EvaluAgent Welcomes SaaS Industry Leader Paul Weber to its Board of Directors  Call center quality assurance provider attracts world-class leadership to reinforce global expansion strategy Press Release: Tuesday 26 September 2023 EvaluAgent, a leader in contact center quality assurance and performance improvement software, announced today that it has added SaaS industry veteran Paul Weber to…