evaluagent positioned as a Strong Contender in the SPARK Matrix for Voice of Customer (VoC) Platform, Q3, 2024 by Quadrant Knowledge Solutions 5 September 2024: Quadrant Knowledge Solutions announced today that it has named evaluagent as a Q3 2024 Strong Contender in the SPARK MatrixTM analysis of the global Voice of Customer (VoC) platform market. …
Read moreevaluagent Partners with Five9 to Elevate Customer Experiences through Intelligent Automated Quality Assurance and Agent Performance Improvement
evaluagent Partners with Five9 to Elevate Customer Experiences through Intelligent Automated Quality Assurance and Agent Performance Improvement The evaluagentCX platform is now available on the Five9 CX Marketplace 25th July 2024 Middlesbrough, UK – evaluagent, a global leader in contact center quality assurance, agent performance improvement and workforce engagement software, today announced a native integration…
Read moreevaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS
evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS evaluagent invites product testers for incoming feature, xNPS (Expected Net Promoter Score). 24th April 2024 Middlesbrough, UK – April 24, 2024 – evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming…
Read moreevaluagent takes Bronze in Contact Center Solution category at the Stevie Awards for Sales & Customer Service
evaluagent takes Bronze in Contact Center Solution category at the Stevie Awards for Sales & Customer Service 15th March 2024 Middlesbrough, UK – April 15, 2024 – evaluagent, a global leader in contact center quality assurance and performance improvement software, is delighted to reveal its Bronze placement in the Contact Center Solution category at the…
Read moreevaluagent named as a Contact Center Solution Finalist in the 18th Annual Stevie® Awards for Sales & Customer Service
evaluagent named as a Contact Center Solution Finalist in the 18th Annual Stevie® Awards for Sales & Customer Service 18th March 2024 evaluagent, a global leader in contact center quality assurance and performance improvement software, today announced that it has been named a Contact Center Solution finalist in the 18th Annual Stevie® Awards for Sales &…
Read moreevaluagentCX provides all-in-one platform to help brands elevate customer experience
evaluagentCX provides all-in-one platform to help brands elevate customer experience 8th February 2024 evaluagent, a global leader in contact center quality assurance and performance improvement software, today introduced evaluagentCX, an automated agent engagement platform that helps brands boost the quality of their sales and service interactions with customers. evaluagentCX is the first platform to connect…
Read moreevaluagent expands management team with strategic hires in Sales, Customer Success and Product Marketing
evaluagent expands management team with strategic hires in Sales, Customer Success and Product Marketing 18th December 2023 evaluagent, a global leader in contact center quality assurance and performance improvement software, announced several strategic hires, aimed at solidifying the company’s position and demonstrating its leadership in the Customer Experience (CX) arena. “Building upon the $20 Million we secured…
Read moreEvaluAgent Welcomes SaaS Industry Leader Paul Weber to its Board of Directors
EvaluAgent Welcomes SaaS Industry Leader Paul Weber to its Board of Directors Call center quality assurance provider attracts world-class leadership to reinforce global expansion strategy Press Release: Tuesday 26 September 2023 EvaluAgent, a leader in contact center quality assurance and performance improvement software, announced today that it has added SaaS industry veteran Paul Weber to…
Read moreEvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Center Quality Assurance & Workforce Engagement
EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Center Quality Assurance & Workforce Engagement Series A Round from PeakSpan Capital Will Fund Investments in Quality Assurance & Agent Improvement Platform Capabilities to Serve Contact Centers of All Sizes Press Release: Friday 23 June 2023 EvaluAgent, a contact center quality assurance…
Read moreEvaluAgent integrates ChatGPT in industry first milestone
EvaluAgent integrates ChatGPT in industry first milestone Press Release: Monday 27 March 2023 EvaluAgent has become the first to integrate Chat GPT into quality assurance call centre software industry wide – introducing SmartScore – a major milestone for the industry. EvaluAgent was founded in 2012, helping businesses to improve their call centre quality assurance capabilities…
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