Elevate and differentiate your customer experience with evaluagentCX
Improve the quality of your sales and service interactions through automated agent improvement and engagement.
-
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 128 128"%3E%3C/svg%3E)
100% coverage
Unlock actionable insights from every call, ticket, chat and email to drive both a much more effective QA program and business-wide improvements.
-
Automate QA
Use AI and automation to surface the 'must monitor' interactions and increase productivity, whilst retaining human oversight and HR rigour.
-
Improve performance
Better agents = better customer experiences. Improve FCR, CSAT, QA and AHT with in-built feedback, coaching and eLearning.
-
![engage your agents](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 300 300"%3E%3C/svg%3E)
Engage agents
With gamification and real-time access to feedback, actions, and training records, agents are empowered to play an active part in their own improvement.
Quality Assurance
Your QA co-pilot
Benefit from a seamless blend of AI, automation and human oversight to laser focus your QA process. Uncover insights that drive impactful agent improvement actions that tie directly to the delivery of exceptional customer experiences.
Conversational Intelligence
Close the insight gap
Leverage conversation intelligence to monitor every interaction on every channel to truly understand the issues and behaviors that are positively and negatively impacting the customer experience.
Agent Improvement
Automation that drives action
Deliver highly targeted, semi-automated training and coaching programs that improve both the agent and customer experience – all while significantly reducing admin overhead and retaining human and HR oversight.
Agent Engagement
Empowered agents, happier customers
If you want to deliver outstanding customer experiences, you need an engaged team. Empower your agents by helping them understand how to improve, facilitating ongoing targeted coaching and fostering a culture of community and recognition.
Product Tours
See evaluagentCX in action
Explore evaluagent in your own time with our self-guided tours – no sign up required.
Take a product tour
Delivering success for more than a decade
Throughout Europe, North America and Asia-Pacific.
Further reading
Experience evaluagentCX
See your AI-powered QA and Automated Agent Improvement Co-Pilot that uses intelligence from every interaction to understand, elevate and differentiate your Customer Experience at scale.
Loved by teams and companies you know.
