Integrations & Marketplace

Connect evaluagent to the platforms you already use.

evaluagent fits into your existing tech stack — not the other way around. Native integrations with the leading CCaaS, call recording, helpdesk and workforce management platforms, plus an open API for everything else.

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Native integrations

The platforms your team already runs on.

Select a category to filter, or browse all integrations below.

Featured Helpdesk
Intercom
Connect Intercom to EvaluAgent in seconds with our native integration. Import conversations automatically, score every chat against your QA framework, and surface coaching opportunities the moment they happen — all without leaving the workflows your support team already lives in.
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Helpdesk Call Recording
Zendesk
Use conversation analytics, ticket status and tags to automate QA and prioritise training interventions.
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CCaaS Call Recording
Genesys
Automatically import support calls from your Genesys account into EvaluAgent for analysis and evaluation.
Helpdesk
Salesforce
Integrated QA and coaching for Salesforce Service Cloud — evaluate interactions and feed results directly into your CRM.
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CCaaS Call Recording
Five9
EvaluAgent acts as a QA co-pilot for Five9, streamlining QA efforts and surfacing the conversations that matter most.
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CCaaS Call Recording Live Chat
Amazon Connect
Automatically import calls and chats from Amazon Connect to remove repetitive admin from your QA processes.
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CCaaS
Talkdesk
Streamline QA and performance improvement with automation, analytics and side-by-side conversation playback.
CCaaS
RingCentral
Hourly ticket import and powerful configuration for a seamless sync of calls between RingCentral and EvaluAgent.
Helpdesk Call Recording
Freshdesk
Automatically import tickets, tags and survey results from Freshdesk to remove repetitive admin from your QA processes.
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Call Recording
Aircall
Improved QA processes and richer performance data with our native Aircall integration for contact centres.
CCaaS Call Recording Helpdesk
Puzzel
Set up in minutes with our native integration for Puzzel Contact Center, Puzzel Ticketing and Puzzel Case Management.
WFM
Assembled
Combine QA and workforce management to unlock operational excellence. Sync QA scores and coaching sessions seamlessly.
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WFM
Peopleware
Align workforce management and quality assurance — automate tasks and manage scheduling directly within your teams.
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More ways to connect.

Whether you need to push data into your BI stack or connect a platform we don't yet support natively, EvaluAgent is built to be open.

BI tool integrations

Unlock deeper analysis with EvaluAgent's reports exporter. Push interaction data, sentiment scores and QA results directly into Power BI, Tableau, Looker, Metabase and more.

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Open API

If we don't support your platform natively yet, you can still connect via our open API — import contacts, access real-time data, or build custom reporting workflows into your own business systems.

View API docs
Can't find what you're looking for?

We may be closer than you think.

If you're using a CCaaS or call recording platform that isn't listed here, get in touch. We're adding integrations regularly and may already be working on yours.