Integrate EvaluAgent and Freshcaller in minutes to streamline your call evaluations, agent feedback and coaching.

We want to see your Contact Center flourish with our integration for Aircall Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact centre efficiency and reduce customer churn.

Leverage your high-quality audio and screen captures from Red Box recorders to streamline your quality management processes and increase coverage.

Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes.

Use conversation analytics, ticket status and tags to automate QA and priorities training inventions. Plus, our latest enhancement now reduces APIs calls to keep everyone happy.