Connect Zendesk with evaluagent in seconds. Use conversation analytics, ticket status and tags to automate QA and prioritize training interventions. Plus, our latest enhancement now reduces APIs calls to keep everyone happy.
We want to see your Contact Center flourish with our integration for Zendesk
Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact center efficiency and reduce customer churn.
Increase QA productivity by 285%
Automatically import tickets, tags and survey results from Zendesk to banish repetitive admin from your QA processes. evaluagent for Zendesk streamlines processes so you can focus on adding value – not duplicating data.
Automate with workflows
Create filters, set quotas and automatically distribute tickets to your evaluators. Selection bias is removed, evaluator become more efficient and you can rest easy knowing that every agent is evaluated regularly.
Redaction
evaluagent for Zendesk automatically redacts sensitive data from transcripts and tickets without sacrificing context. Utilise 100’s of rules out of the box, or create your own.
Side-by-side Evaluation
View and evaluate calls, tickets, chat sessions and emails all within one screen.
Set up in minutes
evaluagent for Zendesk takes moments to set up. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.
“The integration with Zendesk is the most helpful aspect of evaluagent. I can randomly select a ticket and view within the platform, it’s amazing!”
Nick MaguireHead of Customer Service at Industria Systems
“evaluagent was one of the best decisions we’ve ever made as a company”
