It’s time to simplify quality management! Achieve greater visibility, consistency and control – all with less manual effort.
Auto-QA evaluates and scores every human and digital interaction, giving you 100% coverage across every customer conversation. You’ll still need the human touch, though. That’s why we’ve made AI scorecards and insights fully customizable, so you’re still completely in control.
evaluagentCX automatically surfaces topics and trends for further exploration, with the ability to tailor the topics that matter to your business. Plus, you can prevent escalations with predictive NPS scores and powerful automation workflows.
Discover how gambling and gaming operator Blue Rhino is using Gen AI and Auto-QA to refocus its QA efforts on driving performance.
Read the case study
Effortlessly pull reports and engage your agents with timely, personalized feedback. Chatbots are even taken care of too – compare their performance with human agents and make optimizations your customers will love.
Identify if agents adhere to procedures, policies, and talk-tracks with ease. With evaluagentCX, you can leverage automation to routinely assign high-risk interactions and flag up potential breaches.
Get an in-depth look at some of evaluagentCX’s stand-out features and how they can help you enhance your QA, insight and intelligence.
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